Customer Onboarding Intern

Mumbai, Maharashtra, India | Full-time

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About Us:
WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.
Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond.
WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.
  • We are built for scale.
  • We are built for complexity.
  • We are built for outcomes.
At our core, WebEngage is a full-stack retention operating system that combines:
  • A powerful Customer Data Platform (CDP)
  • Real-time behavioral segmentation and intelligence
  • Omnichannel journey orchestration
  • AI-driven personalization and recommendations
  • Deep analytics, experimentation, and revenue attribution
  • WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.
Learn more about us at www.webengage.com
 
About the role:
The Customer Onboarding Intern will be a critical part of the client onboarding process. Leads internal cross-team meetings, ensures continuity between pre-sales and Customer Success, coordinates with cross teams to meet objectives, and provides onboarding status reports. The internship period will be for 5 months and the role permanency will be evaluated as per candidate’s performance during the internship period.
   Onboarding is a unique role within our company that combines aspects of project management, process development, and efficiency innovation. Our Onboarding folks leverage their organizational and social capabilities and knowledge of the WebEngage platform to manage cross-teams and clients throughout the onboarding process.
 
Responsibilities:
  • Exemplifies a hands-on approach to project management by managing multiple clients, cross teams, and tasks with flawless delivery
  • Prepares meeting notes, action items and weekly status reports
  • Knows the client, their business, and their goals to integrate as efficiently as possible
  • Converts client’s varied business requirements into integration data points for WebEngage funcitoning
  • Collaborates with other cross-functional teams to resolve onboarding related issues
  • Supports website, mobile SDK, API and channel-integration discussions
  • Maintains knowledge of all product features
  • Performs implementation audits and validating data received in WebEngage
  • Trains the relevant stakeholders on key elements of the product to launch them towards success.
  • Escalating risks, delays and requirement gaps to the Onboarding Manager
  • Ensures that the client sticks to the project timelines to ensure we go live with the project within the set timelines.
Requirements:
  • Comfortable holding others accountable to tasks and deadlines
  • Meets and adheres to Service Level Agreement standards on a consistent basis
  • Communicates technical issues to a non-technical audience and fosters collaboration with Engineering, Product, Sales, Tech, and Customer Success
  • Excellent verbal and written communication skills with a good documentation understanding.
  • Thrives in a problem-solving environment
  • SaaS experience/project is a plus.
  • Bachelorʼs degree in IT/Computer Science compulsory.
  • Working knowledge of HTML, CSS, JavaScript, API integration, iOS or Android platforms.
  • Experience in Digital Marketing products, implementing and integrating technical programs for non-technical users.
  • Working knowledge of Excel or Google Sheets
 
Good-to-haves:
  • Academic, internship or project exposure to SaaS products.
  • Exposure to digital marketing, CRM or marketing-automation platforms.
  • Experience using project-management tools such as Asana, Jira, Trello or similar.
 
Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
 
Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
 
Explore more here:
• https://youtu.be/Y0HjfyMjUpg
• https://www.linkedin.com/company/webengage
• https://twitter.com/WebEngage?s=09
Do you think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!
WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.
 
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