Customer Onboarding Manager

Mumbai, Maharashtra, India | Customer Success | Full-time | Partially remote

Apply
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai.  We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at www.webengage.com
 
About the role:
The Customer Onboarding Associate owns the client onboarding process. Leads internal cross-team meetings, ensures continuity between pre-sales and Customer Success, coordinates with cross teams to meet objectives, and provides onboarding status reports.
Onboarding is a unique role within our company that combines aspects of project management, process development, and efficiency innovation. Our Onboarding folks leverage their organizational and social capabilities and knowledge of the WebEngage platform to manage cross-teams and clients throughout the onboarding process.
Essential Functions and Responsibilities:
  • Exemplifies a hands-on approach to project management by managing multiple clients, cross teams, and tasks with flawless delivery
  • Acts as liaison between cross teams, communicating unique business issues that require special attention during the integration process
  • Knows the Client, their business, and their goals to integrate as efficiently as possible
  • Collaborates with other cross-functional teams
  • Maintains knowledge of all product features
  • Establishes best practices and provides recommendations to ensure that all accounts within the area of responsibility meet the maximum quality setup standards prior to launch.
  • Trains the relevant stakeholders on key elements of the product to launch them towards success.
  • Ensures that the client sticks to the project timelines to ensure we go live with the project within the set timelines.
Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balanc
Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
 
Knowledge, Skills, and Abilities:
  • 2-4 years of experience
  • Comfortable holding others accountable to tasks and deadlines
  • Meets and adheres to Service Level Agreement standards on a consistent basis
  • Skilled negotiator, who acts as a cross-team liaison
  • Communicates technical issues to a non-technical audience and fosters collaboration with Engineering, Product, Sales, Tech, and Customer Success
  • Excellent verbal and written communication skills with a good documentation understanding.
  • Thrives in a problem-solving environment
  • SaaS experience is a benefit.
  • Bachelor’s degree in IT/Computer Science compulsory.
  • Good to have a working knowledge of HTML, CSS, JavaScript, API integration, iOS, and Android platforms.
Share this opening with friends