Associate Product Manager

Mumbai | Full-time

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About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai.  We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at www.webengage.com
 
Team and Reporting:
You will own aspects of the product for one or many functional pods. While executing the product vision, you will work closely with engineers and designers. You will report to the Head of Product.
Good to have: B2B / SaaS experience.
 
Life at WebEngage:
  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
  • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
External Skills And Expertise
Responsibilities:
  • Own the product roadmap for the assigned functional pods.
  • Be the SPOC for all stakeholders: customer teams, engineering, and design.
  • Have calls with customers to understand their pain points, read between the lines, and devise a solution in line with the product vision.
  • Work with the engineering manager to plan sprints and feature releases, and ensure the execution of the product roadmap.
  • Write detailed specs for changes incorporated in the product.
  • Manage technical documentation and knowledge base content for the product.
  • Conduct internal training and education for Product On-boarding.
  • Demonstrate new feature launches to internal teams.
  • Work with the Product Marketing team for customer communication around new launches.
  • Measure the impact of features through KPIs.
  • Understand other complementary tools that customers use in the marketing automation space.
Requirements:
  • B.E/B.Tech and an MBA/PG from a premier institute.
  • 3+ years of product management experience.
  • Crisp and clear communication skills.
  • Excellent analytical skills.
  • Obsession for quality and attention to detail.
Perks & Benefits:
  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers !)
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here:
Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!
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